0671-231-0041
support@zeustechnogeeks.com
As a company offering outsource call centre services, ZTG deeply understand the challenges faced by the organizations in fostering the facilities and embarking far-reach customers to sort their queries. We are aware of the hurdles that come across the organizations to avail 24*7 services to their offshore customers and clients. We are here to offer you an all-inclusive call center support that also focuses on brand building and cost-effectiveness as well as we provide multiple campaigns to help start your business.
By availing any of these outbound call centre services, business owners can unlock several revenue-generating opportunities.
Eligibility:
Check the rate card of the organization’s eligibility to handle the cores of your project. Study the term by monitoring the profitability and its relation to Average Call Handling Time (ACHT) and Average Handling Time (AHT), along with the significance of internet tools.
Age, Turnover and Market Reputation of Call Center:
We thoroughly check the responsible factor like age, turnover and market reputation of a Centre through various mediums of resources.
Analyze the age of set-up with projects handled at that till the moment, along with the incurred turnover for the interval of a year or two ranging in the chart of dollars.
Study the Centre’s websites and other social media handles in an informative manner, to overview the pan of its market reputation, along with the concerned reviews.
Software Installed:
Before finalizing for the ‘one’, understand their approach for performance delivery by gathering the information about the software installed in the infrastructure.
Automatic Call Distributor (ACD), Computer Telephony Integration (CTI), Interactive Voice Response (IVR), Predictive dialer are some famous software currently ruling terrace of the Call Centers.
Set-Up/Location Size:
Gather the details for the size of the organization, based on its geographical location and its infrastructure size.
Analyzing this factor enables you to anticipate the potential of call center, along with the ability to the carriage size of your project.
Certifications:
Centre’s must be registered with Ministry of Corporate Affairs whether a Sole Proprietor / Partnership Company.
Check whether your call center services meets with all the certification mandate by law, for assuring the variety of business.
Leased Line/ P2P Connectivity:
Analyze the complete structure for available networks amid the two sets of ‘computer’. Also, understand the set of network protocols to avoid connectivity ordeals in future.
“Service is the rent we pay for being. It is the very purpose of life, and not something you do in your spare time. Our greatest asset is the customer! Treat each customer as if they are the only one!”
PLOT NO : 406, 1st Floor, SAHANI BHAWAN, Link Road, BADAMBADI, CUTTACK -753012
0671-231-0041
support@zeustechnogeeks.com
24 x 7
